Ella Dress - Pink Floral

At VASA, every piece is carefully curated to bring you unique fashion and design. While we hope you love your purchase, here’s how our return policy works:

No Returns

• Custom-made products or specially ordered items cannot be returned, exchanged, or refunded.
  
• Products once delivered and used are not eligible for return.
  
• Bulk orders (more than 5 items) are not eligible for return or refund.
  
• Certain categories such as intimates, swimwear, accessories, and jewellery are non-returnable, non-exchangeable, and non-refundable.
  
  

Eligible Returns (Standard Sizes Only)

• Standard-sized products may be returned within 7 days of delivery, but will first undergo a quality check to ensure they are unworn, undamaged, and with all original tags/packaging intact.
  
• Any product found damaged, soiled, or returned without original packaging may not be accepted and may be sent back to you.
  
• Products exchanged once will be treated as customized and will not be eligible for further exchange.
  
• All exchanges, including size changes, are subject to availability.
  
  

Refunds & Store Credit

• Refunds will not be issued for standard returns. Instead, customers will receive store credit equal to the approved return value.
  
• Store credit will be valid for 12 months from the date of issuance.
  
• Shipping costs will be deducted from the return value.
  
• A full refund will only be issued if VASA is unable to fulfill the customer’s order.
  
  

Shipping & Costs

• Return shipping charges must be borne by the customer. VASA is not responsible for damage during return transit.
  
  

Cancellation

• Orders once processed cannot be cancelled.
  
• Cancellation requests received within 24 hours of placing the order may be considered at VASA’s discretion. If approved, the amount will be refunded as store credit only.
  
  

Faulty Goods

• Goods are considered faulty if received damaged. Items damaged due to normal wear and tear are not considered faulty.
  
• Faulty items can be exchanged for the same product/size (subject to availability) or store credit may be issued